Frequently Asked Questions

Simply browse our collection, add your desired products to the cart, and proceed to checkout. You'll need to create an account or log in to complete your purchase. We'll guide you through the process step by step.

Orders can be modified or cancelled within 2 hours of placement. Please contact our support team immediately via WhatsApp or email with your order number. We'll do our best to accommodate your request.

No, there's no minimum order value on prettyclickcosmetics.com. You can order any amount, and we'll deliver it to you. However, free delivery is available on orders above Rs. 3,500.

Yes! We ship to all locations across Nepal. Delivery times may vary depending on your location. For areas outside Kathmandu Valley, delivery typically takes 3-5 business days.

Absolutely. Prettyclick is an authorized retailer of all brands we carry. We source directly from brands or authorized distributors. Every product we sell is 100% authentic — no counterfeits, no grey market imports.

We source our products directly from the brand or their authorized distributors in the USA, Europe, and South Korea. This ensures every product is authentic and meets the highest quality standards.

Yes! Prettyclick is Nepal's exclusive importer of authentic K-Beauty brands including Cosrx, Beauty of Joseon, Anua, Axis-Y, I'm From, and many more. We have a dedicated K-Beauty section both online and in-store.

Yes! We have 15 stores nationwide including Civil Mall (Flagship), Labim Mall, Bhat-Bhateni Superstores, and Prettyclick Luxe at Jhamsikhel. Visit any location for in-person help, product testing, and exchanges.

For Kathmandu Valley, delivery takes 1-2 business days. For outside the valley, delivery typically takes 3-5 business days depending on your location. We strive to get your order to you as quickly as possible.

Delivery is free on orders above Rs. 3,500. For orders below Rs. 3,500, a nominal delivery fee of Rs. 150 applies within Kathmandu Valley. Delivery fees for outside the valley may vary based on location.

Once your order is dispatched, you'll receive a confirmation email and WhatsApp message with tracking details. You can also track your order status by logging into your account on prettyclickcosmetics.com.

We offer a 7-day return and exchange policy for unopened, unused products in their original packaging. Simply contact our support team within 7 days of receiving your order, and we'll guide you through the process.

If you receive a damaged or incorrect item, please contact us immediately with photos of the product and packaging. We'll arrange a replacement or refund at no additional cost to you. Your satisfaction is our priority.

Yes, you can return or exchange products at any Prettyclick store nationwide. Please bring your order confirmation or receipt. Our store team will assist you with the return process.

We accept Cash on Delivery (COD), eSewa, Khalti, ConnectIPS, and Bank Transfer. All online payments are processed securely through our verified payment partners.

Cash on Delivery is available in most locations across Nepal. For areas outside the delivery network, we recommend using eSewa, Khalti, or Bank Transfer for a seamless checkout experience.

Yes! Prettyclick gift cards are available both online and in-store. They make the perfect gift for beauty lovers and can be used across all our products and stores.

You earn 1 point for every Rs. 1 spent on prettyclickcosmetics.com. You can also earn bonus points by writing product reviews, referring friends, following us on social media, and celebrating your birthday with us.

Points can be redeemed during checkout. Simply log in to your account, add items to your cart, and select your reward amount from the available options. The discount will be applied instantly.

Points are valid for 12 months from the date they are earned. Any purchase activity within your account will reset the expiry window for all your points.